Last Updated: July 2026
Welcome to TRANDIVA.
These Terms of Service govern your access to and use of our website and services. By visiting our website or placing an order, you agree to comply with these terms. If you do not agree with any part of these Terms, please refrain from using our website.
1. General
TRANDIVA is an online fashion store specializing in premium bags and footwear.
We reserve the right to modify, update, or discontinue any part of our website, products, or services without prior notice.
2. Products & Availability
We strive to ensure that all product descriptions, images, and prices are accurate.
However:
- Product colors may vary slightly due to screen settings and lighting.
- Product availability is subject to stock.
- We reserve the right to discontinue any product at any time.
3. Pricing
All prices displayed on our website are in Pakistani Rupees (PKR).
Prices may change without prior notice.
In the event of a pricing error, TRANDIVA reserves the right to cancel or refuse the order.
4. Cash on Delivery (COD)
TRANDIVA currently offers Cash on Delivery (COD) across Pakistan.
Customers are responsible for providing accurate shipping details, including:
- Full Name
- Complete Delivery Address
- Valid Mobile Number
Incorrect information may result in delivery delays or order cancellation.
5. Order Confirmation
Orders may be confirmed through:
- Phone Call
- SMS
If an order cannot be confirmed, TRANDIVA reserves the right to cancel it.
6. Shipping & Delivery
Delivery times are estimates and may vary depending on your location and courier services.
TRANDIVA is not responsible for delays caused by:
- Courier companies
- Weather conditions
- Public holidays
- Events beyond our control
7. Exchange Policy
TRANDIVA offers a 7-Day Exchange Policy.
We do not offer refunds for Cash on Delivery orders.
Products must be:
- Unused
- In original condition
- With original tags attached
- In original packaging
For complete details, please refer to our Returns & Exchange Policy.
8. Intellectual Property
All website content, including:
- Logo
- Product Images
- Graphics
- Text
- Icons
- Designs
is the exclusive property of TRANDIVA.
No content may be copied, reproduced, or used without prior written permission.
9. User Responsibilities
By using our website, you agree:
- To provide accurate information.
- Not to misuse the website.
- Not to interfere with website security.
- Not to submit false or fraudulent orders.
10. Limitation of Liability
TRANDIVA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our maximum liability shall not exceed the amount paid for the purchased product.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you consent to the collection and use of your information as described in that policy.
12. Changes to These Terms
We reserve the right to modify these Terms of Service at any time.
Updated versions will be published on this page with the latest revision date.
13. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Email
trandivaa@gmail.com
WhatsApp
+92 308 2816678
Business Hours
Monday – Saturday
10:00 AM – 7:00 PM (PKT)
Thank You
Thank you for choosing TRANDIVA.
We appreciate your trust and are committed to providing a secure, reliable, and enjoyable shopping experience for every customer.