Terms & Services

Last Updated: October 2026

Welcome to TRANDIVA.

These Terms of Service govern your access to and use of our website and services. By visiting our website or placing an order, you agree to comply with these terms. If you do not agree with any part of these Terms, please refrain from using our website.

1. General

TRANDIVA is an online fashion store specializing in premium bags and footwear.

We reserve the right to modify, update or discontinue any part of our website, products or services, subject to applicable laws.

2. Products & Availability

We strive to ensure that all product descriptions, images and prices displayed on our website are accurate.

However:

Product colors may vary slightly due to lighting, photography and screen settings.
Product availability is subject to stock.
We reserve the right to discontinue products at any time.
Product images are intended to represent the items as accurately as possible.

Customers are encouraged to inspect their parcels upon delivery before accepting their orders.

3. Pricing & Payments

All prices displayed on our website are in Pakistani Rupees (PKR).

Prices, discounts and promotional offers may change without prior notice.

In the event of a pricing error, TRANDIVA reserves the right to cancel or refuse an order and will inform the customer where appropriate.

4. Cash on Delivery (COD)

TRANDIVA currently offers Cash on Delivery (COD) across Pakistan, where available.

Customers are responsible for providing accurate shipping information, including:

Full Name
Complete Delivery Address
Valid Mobile Number

Incorrect or incomplete information may result in delivery delays or order cancellation.

Customers are required to pay for their orders after inspecting and accepting their parcels.

5. Order Confirmation

Orders may be confirmed through:

Phone Call
WhatsApp
SMS

If an order cannot be confirmed, TRANDIVA reserves the right to cancel it.

Customers should provide accurate contact information and remain available for order confirmation and delivery coordination.

6. Allow to Open Parcel Policy

All TRANDIVA parcels are sent with Allow to Open service. Customers can open and inspect their parcels before making payment.

Upon delivery:

Open your parcel and check the product's quality, condition, design and order details.
If you are satisfied with the product, accept the parcel and make the payment.
If you are not satisfied with the product or notice an issue, return the parcel to the courier immediately without accepting the delivery or making payment.

Important: Customers should carefully inspect their parcels before accepting delivery. Once the parcel has been accepted and payment has been made, our post-delivery Return & Exchange Policy will apply.

7. Shipping & Delivery

Orders are normally delivered within 3–5 working days after dispatch, although delivery times may vary depending on your location and courier services.

Delays may occur due to:

Courier company operations
Weather conditions
Public holidays
Incorrect delivery information
Events beyond our reasonable control

We aim to ensure a smooth delivery experience but cannot guarantee delivery within a specific timeframe.

8. Return & Exchange Policy

TRANDIVA offers a 7-Day Exchange Policy for eligible products.

Customers should inspect their parcels before accepting delivery. If a customer is not satisfied with the product, the parcel should be returned to the courier immediately without accepting delivery or making payment.

After Accepting the Parcel

Once a customer accepts and receives an order:

Refunds are not available.
Eligible exchanges may be requested within 7 days of delivery.
A Rs. 300 delivery charge applies to every return or exchange request made after accepting the original parcel, regardless of the reason.
For exchanges, the original product must be handed over to the courier when the replacement parcel is delivered.
The original product must be unused, unworn and in its original condition, with its original tags and packaging intact.
All exchanges are subject to product inspection, approval and availability.

Damaged, Defective or Incorrect Products

Customers should inspect their parcels before accepting delivery.

If a product is damaged, defective or incorrect, customers are encouraged to return the parcel to the courier immediately without accepting it.

If the parcel has already been accepted, customers should contact TRANDIVA within 48 hours of delivery and provide their order number and clear photos or videos of the product and parcel.

The complaint will be reviewed according to our Return & Exchange Policy. The applicable post-delivery charges and exchange conditions will apply.

For complete details, please refer to our Return & Exchange Policy on our website.

9. Order Cancellation

Orders may only be cancelled before dispatch.

Once an order has been dispatched, it cannot be cancelled. Customers may inspect their parcels upon delivery through our Allow to Open service and decide whether to accept the order.

After accepting the parcel, any eligible exchange request will be handled according to our Return & Exchange Policy.

10. Intellectual Property

All website content, including TRANDIVA's logo, branding, graphics, text, descriptions and original website images, is owned by TRANDIVA or used with appropriate authorization.

Any third-party brand names, logos, trademarks or other intellectual property appearing in connection with products listed on our website remain the property of their respective owners.

TRANDIVA does not claim ownership of any third-party trademarks or brand identities. Where applicable, we offer such products for resale and do not imply any ownership of, affiliation with, or endorsement by the respective brand unless expressly authorized.

All rights to third-party intellectual property remain with their respective owners.

No website content owned by TRANDIVA may be copied, reproduced, distributed or used commercially without prior permission.

11. User Responsibilities

By using our website, you agree to:

Provide accurate personal, contact and delivery information.
Place genuine orders.
Avoid fraudulent or misleading activities.
Not misuse or interfere with website security.
Inspect your parcel before accepting delivery.
Follow our published Return & Exchange Policy.

We reserve the right to refuse or cancel orders involving suspected fraud, misuse or inaccurate information, subject to applicable laws.

12. Limitation of Liability

TRANDIVA makes reasonable efforts to maintain accurate product information and provide reliable services.

To the extent permitted by applicable law, TRANDIVA shall not be liable for indirect or consequential losses arising from the use of our website or services.

Nothing in these Terms excludes or limits any rights or liabilities that cannot legally be excluded or limited under applicable law.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We may use relevant order and delivery information to process purchases, coordinate deliveries, facilitate our Allow to Open service and manage customer support requests.

For more information, please review our Privacy Policy.