Returns & Exchange Policy

At TRANDIVA, we are committed to delivering premium-quality bags and footwear. Every product is carefully inspected before dispatch to ensure it reaches you in excellent condition.

To maintain the highest standards of quality and hygiene, we currently offer a 7-Day Exchange Policy instead of refunds.

7-Day Exchange Policy

If you are not completely satisfied with your purchase, you may request an exchange within 7 days of receiving your order.

To qualify for an exchange, the product must be:

Unused and unworn
In its original condition
With all original tags attached
In its original packaging
Free from scratches, stains, perfume, or any signs of use

Eligible Products

The following products are eligible for exchange:

Handbags
Crossbody Bags
Shoulder Bags
Tote Bags
Flats
Heels
Loafers
Pumps

Damaged, Defective or Incorrect Items

If you receive:

A damaged product
A defective item
The wrong item

Please contact us within 48 hours of delivery with:

Your Order Number
Clear photos of the product
Photos of the parcel

After verification, TRANDIVA will replace the product at no additional cost.

No Refund Policy

As we currently operate on Cash on Delivery (COD), we do not offer cash refunds or returns for change of mind.

Eligible orders can only be exchanged according to this policy.

Exchange Process

To request an exchange:

Contact our customer support within 7 days.
Share your Order Number.
Explain the reason for the exchange.
Wait for approval from our support team.
Once approved, we'll guide you through the exchange process.

Exchange Shipping Charges

If the exchange is due to our mistake (wrong item, damaged item, or manufacturing defect), TRANDIVA will bear all shipping charges.
If the exchange is requested due to a change of mind, style preference, or size selection, the customer will be responsible for the exchange shipping charges.