Returns & Exchange Policy

At TRANDIVA, we are committed to delivering premium-quality bags and footwear. Every product is carefully inspected before dispatch to ensure it reaches you in excellent condition.

We offer Allow to Open Parcel service on all orders, allowing you to inspect your parcel before making payment. We encourage every customer to check the product's quality and condition before accepting delivery.

To ensure a smooth shopping experience, please read our Return, Exchange & Refund Policy carefully.

1. Allow to Open Parcel - Check Before You Pay

All TRANDIVA parcels are Allow to Open. Customers can open and inspect their parcels upon delivery before making payment.

We strongly recommend checking your parcel carefully before accepting it.

Satisfied with the quality? Accept the parcel and make your payment.
Not satisfied with the quality or found an issue? Return the parcel to the courier immediately without accepting the delivery or making payment.
Check the product's quality, condition, design and order details before accepting the parcel.

Important: Once you accept the parcel and complete the payment, our post-delivery Return & Exchange Policy will apply. Returns for refunds are not available after accepting the parcel.

2. 7-Day Exchange Policy

If you wish to exchange a product after receiving and accepting your order, you may request an exchange within 7 days of delivery, subject to our exchange conditions.

To qualify for an exchange, the product must be:

Unused and unworn.
In its original condition.
With all original tags attached.
In its original packaging.
Free from scratches, stains, perfume or any signs of use.

All exchange requests are subject to product inspection and availability.

Exchange Shipping Charges

A delivery charge of Rs. 300 applies to every return or exchange request made after accepting the original parcel, regardless of the reason.

This charge applies to exchanges requested due to:

Change of mind.
Size or style preference.
Product preference.
Any other reason after accepting the original parcel.
A damaged, defective or incorrect item reported after accepting the parcel, subject to verification.

For exchanges, the original product must be handed over to the courier when the replacement parcel is delivered. The original product must be returned within the applicable 7-day exchange period and must meet our exchange conditions.

3. Eligible Products

The following product categories may be eligible for exchange, subject to the conditions stated in this policy:

Handbags
Crossbody Bags
Shoulder Bags
Tote Bags
Flats
Heels
Loafers
Pumps

Product availability may vary at the time of exchange.

4. Damaged, Defective or Incorrect Items

Every order is carefully inspected before dispatch. Customers are encouraged to inspect their parcels before accepting delivery.

If you receive a damaged, defective or incorrect product:

Before accepting the parcel:

Inspect the product upon delivery.
If you notice any issue, return the parcel to the courier immediately without accepting it or making payment.

After accepting the parcel:

Contact our customer support within 48 hours of delivery.
Provide your order number and clear photos or videos of the product and parcel.
Our team will review your complaint and guide you through the next steps.

A Rs. 300 delivery charge applies to post-delivery return or exchange requests, including requests involving damaged, defective or incorrect products. Any resolution will be subject to verification and this policy.

5. No Refund Policy

TRANDIVA currently operates on a Cash on Delivery (COD) basis.

We do not offer cash refunds once a customer has accepted and received an order.

Customers are encouraged to open and inspect their parcels before making payment. If you are not satisfied with the product, please return it to the courier immediately without accepting the delivery.

Once an order has been accepted, eligible exchanges may be requested within 7 days, subject to our exchange conditions and the applicable Rs. 300 delivery charge.

6. Exchange Process

To request an exchange:

Contact our customer support within 7 days of receiving your order.
Provide your order number.
Explain the reason for the exchange.
Share clear photos or videos of the product if requested.
Wait for approval from our support team.
Once approved, follow the exchange instructions provided by our team.
Pay the applicable Rs. 300 delivery charge.
When the replacement parcel is delivered, hand over the original product to the courier.

The original product must be returned within the applicable exchange period and must satisfy our exchange conditions.

7. Items Not Eligible for Exchange

We cannot accept exchanges for:

Used or worn products.
Products without their original tags.
Products without their original packaging.
Items damaged after delivery due to customer handling.
Products with scratches, stains, perfume or other signs of use.
Products that have been altered, washed or damaged by the customer.
Clearance or sale items, except where a damaged, defective or incorrect item is verified.

All exchange requests are subject to inspection and approval.

8. Order Cancellation

Orders can only be cancelled before dispatch.

Once an order has been dispatched, it cannot be cancelled. Customers may inspect their parcels upon delivery through our Allow to Open service and decide whether to accept or return the parcel on the spot.

9. Customer Support – Available 24/7

Our customer support is available 24 hours a day, 7 days a week for questions regarding orders, deliveries, products and exchange requests.

We aim to respond to customer inquiries within 1–3 hours. During busy periods, responses may take longer.

Email:
trandivaa@gmail.com

WhatsApp:
+92 305 1119557

10. Important Notes

All TRANDIVA parcels are sent with Allow to Open service.
Customers should inspect their parcels before accepting delivery and making payment.
Unsatisfactory parcels should be returned to the courier immediately without accepting delivery.
Once a parcel has been accepted, our post-delivery policy applies.
A Rs. 300 delivery charge applies to every post-delivery return or exchange request.
Exchange requests must be made within 7 days of delivery.
Damaged, defective or incorrect products should be reported within 48 hours of delivery.
Refunds are not available after accepting the parcel.
All exchanges are subject to product inspection, availability and the conditions outlined above.