Last Updated: October 2026
At TRANDIVA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and safeguard the information you provide when shopping with us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you place an order, browse our website or contact us, we may collect the following information:
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Full Name
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Mobile Number
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Email Address, if provided
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Shipping and Delivery Address
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Order Details and Purchase History
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Information you voluntarily provide through our contact forms, WhatsApp or customer support
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Website usage information collected through cookies and similar technologies
We collect information necessary to process orders, provide customer support and improve your shopping experience.
2. How We Use Your Information
We may use your personal information to:
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Process and confirm your orders.
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Arrange shipping and delivery.
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Contact you regarding your order, delivery or exchange request.
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Facilitate our Allow to Open Parcel service.
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Respond to your questions and customer support requests.
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Manage eligible returns and exchanges according to our policies.
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Improve our website, products and services.
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Prevent fraudulent, suspicious or unauthorized activities.
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Send marketing communications where applicable and permitted.
We use your information only for legitimate business purposes related to our services.
3. Cash on Delivery (COD)
TRANDIVA currently offers Cash on Delivery (COD), where available.
We do not directly collect, process or store your debit card or credit card details through our COD service.
Customers may open and inspect their parcels before accepting delivery and making payment. We use the necessary order and delivery information to facilitate this service.
4. Allow to Open Parcel Service
All TRANDIVA parcels are sent with Allow to Open service, enabling customers to inspect their orders upon delivery before accepting the parcel and making payment.
We may use your name, phone number, delivery address and order details to coordinate delivery with our courier partners.
Customers are encouraged to check their parcels before accepting delivery. If a customer is not satisfied with the product, the parcel can be returned to the courier immediately without accepting the delivery.
Once an order has been accepted, our Return & Exchange Policy applies.
5. Sharing Your Information
We respect your privacy and do not sell or rent your personal information to third parties.
We may share limited information with trusted service providers when necessary, including:
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Courier and Logistics Partners: To deliver orders, coordinate parcel opening and manage delivery-related matters.
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Website and E-commerce Services: To operate our Shopify store and process orders.
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Analytics and Advertising Services: To understand website performance, measure advertising results and improve our marketing, where applicable.
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Customer Support Services: To respond to your questions and manage customer service requests.
These parties receive information as necessary for their respective services and may process it according to their own privacy policies and applicable requirements.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels and similar technologies to:
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Improve website performance.
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Remember customer preferences.
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Understand website traffic and visitor behavior.
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Measure advertising performance.
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Improve the shopping experience.
Some technologies may be provided by third-party services, such as analytics or advertising platforms.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration or disclosure.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted or stored electronically.
8. Marketing Communications
If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send information about:
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New Arrivals
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Exclusive Offers
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Promotions and Discounts
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Product Launches
You may unsubscribe from marketing emails at any time using the unsubscribe option provided in the email, where available.
9. Third-Party Services
Our website may use third-party services for e-commerce operations, analytics, advertising, shipping and customer communication.
These services may process relevant information according to their own privacy policies and terms.
We encourage customers to review the privacy policies of third-party services where appropriate.
10. Your Privacy Rights
You may contact us to:
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Request access to your personal information, where applicable.
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Request correction of inaccurate information.
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Update your contact or delivery details.
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Ask questions about how your personal information is used.
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Request assistance regarding your personal data.
Some information may need to be retained where required for legitimate business purposes or applicable legal obligations.
11. Changes to This Privacy Policy
TRANDIVA reserves the right to update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date. We encourage customers to review this page periodically.
12. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us.
Email:
trandivaa@gmail.com
WhatsApp:
+92 305 1119557
Customer Support:
Available 24 hours a day, 7 days a week.
Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM (PKT)
We aim to respond to customer inquiries within 1–3 hours. During busy periods, responses may take longer.
Thank You
Thank you for trusting TRANDIVA.
Your privacy matters to us, and we remain committed to providing a safe, secure and enjoyable shopping experience.